General terms and conditions

Terms and Conditions

1.Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed to their commercial or independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contract partner, conclusion of contract, correction options

The purchase contract is concluded with Marsapet GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation email.

3rd contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English, French, Dutch, Spanish, Italian

We save the text of the contract and send you the order data and our terms and conditions in text form. You can see the text of the contract in our customer login.

4.Terms of delivery

In addition to the stated product prices, shipping costs may apply. You can find out more detailed provisions on any shipping costs that may be incurred under the offers.

You generally have the option of picking up at Marsapet GmbH, Gewerbepark Odendorf 22, 53913 Swisttal, Germany during the following business hours: Mon.-Fri. between 8.00 a.m. and 2.00 p.m.

5.Payment

The following payment methods are generally available in our shop:

Payment in advance If you choose the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

PayPal, PayPal Express To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data and confirm the payment order.

The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

PayPal can offer registered PayPal customers selected according to their own criteria additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment methods relate to your legal relationship with PayPal. See your PayPal account for more information.

PayPal In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") we offer you the following payment options as PayPal services. Unless otherwise regulated below, payment via PayPal does not require registration with PayPal. You will receive further information for the respective payment option and in the ordering process.

PayPal In order to be able to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, identify yourself with your access data and confirm the payment order.

The payment transaction is carried out by PayPal immediately after placing the order.

Direct debit via PayPal Payment by direct debit via PayPal requires an address and credit check and is sent directly to PayPal. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). The account will be debited before the goods are shipped.

Purchase on account via PayPal The purchase on account via PayPal requires an address and credit check and is sent directly to PayPal.

Apple Pay To pay the invoice amount via the payment service provider Apple Inc., One ApplePark Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Amazon Pay To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, identify yourself with your access data and confirm the payment order. The payment transaction is carried out within one bank business day after placing the order. A bank business day is every working day with the exception of Saturdays, national public holidays and December 24th and 31st of each year. You will receive further information during the ordering process.

Klarna In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information for the respective payment option and in the ordering process.

Purchase on account via Klarna The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.

Klarna credit card Enter your credit card details in the ordering process. Your card will be charged by Klarna immediately after placing the order. There is no address or credit check.

Klarna direct debit You give Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called pre-notification). The account will be debited after the goods have been shipped.

Cash on collection You pay the invoice amount in cash on collection.

6.Retention of title

The goods remain our property until full payment.

7.Damage in transit

If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8.Warranty and Guarantees

8.1 Right to Liability for Defects

The statutory right to liability for defects applies.

8.2Warranties and Customer Service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 8:00 a.m. to 4:00 p.m. on the telephone number +49 2255 9573998 or by e-mail at support@marsapet.de

9.Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty, in the case of promises of guarantee, if agreed, or as far as the area of application of the Product Liability Act is open. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. Furthermore, claims for damages are excluded.

10.Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here.

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

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